On April 6, PMT headquarters held a one-day closed training course given by Tom Tai, CEO of PMT, aiming to promote the cohesive strength among the company’s sales team and facilitate work. With the theme “The Art of Sales”, the training was carried out online and offline. The purpose of this training is to promote the rapid development of measurement technology and showcase PMT’s responsibility and outstanding technologies in the global measurement field amid the sci-tech innovation-driven development.
At the beginning of the training, Tom introduced some key words: “What is Sales?” “What does Consultative Sales mean?” “Put customers first, and move yourself up one level!”
“Putting customers at the center and elevating our thinking to a higher level!”
How to be a Counselor Salesperson? One of the key things is to understand the ways of thinking – the way out is always determined by the way we think. In the face of complex problems, we need to always put our customers first, and find a way out through our capabilities.
“Credibility+Empathy=TRUST”
Tom Tai said that the building of trust serves as the foundation of maintaining good customer relationships, and the precondition of trust is credibility and empathy. We need to look at the question from the customer’s perspective so that we can win their trust and respect.
“All the deals are just the beginning of the cooperation with our customers!”
Tom Tai said, adding that closing deals is just the beginning, and as an account manager, we should keep humble and stay true to our original aspiration of solving problems for customers, and we must respond in a timely manner and give feedback quickly for any after-sales problem.
“We can only achieve a long-term development by developing an authentic relationship with customers!”
The key word “sincerity” was repeatedly brought up by Tom Tai throughout this training. Amid the rapid development and revolution of science and technology, the account manager is the first person in the company who introduces products to customers, so they should truly solve customer’s problems all the time. By doing so, we can achieve mutual benefit and win-win outcomes and the company can have a long-term development.
